FAQS

1.Purchasing
How could I buy the products I need if there is no price in the website?
Customers need to send required product details to us via e-mail, and then we will provide reasonable quotations as request.
2.How long could I get reply of my enquiry?
Buyers will get a reply within 24 hours.
3.What kind of warranty you offer?
We provide 3 to 6 months warranty for copy products and 3 months warranty for original & tested products.
4.How is the after sales service?
A.  We have a huge team which is in charge of after-sales service, also a service hotline dealing with buyers’ complains and feedback.
B.  We offer 24-hour online service to help buyers solving problems.
C.  We offer buyers updated market information regularly.
D.  We offer full- package service for those customers visiting us


2.Payment
What are the terms of payments you offer?
Payment of the goods should be set in USD or RMB on the basis of goods exchanging. We accept payment of T/T, Western Union and cash only.
How to apply refund?
Once the order invoice  has been confirmed and your ordered goods are ready, a refund will not be availible for a canceled order. But we will refund to you in time the the case that we could not offer the products required, due to the shortage or unavailability.